Onsite Computer Services | Frequently Asked Questions

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What Kinds of Services Does Onsite Computer Services Offer?
How Can Onsite Computer Services Assure Uniform Response?
Where Does Onsite Computer Services Provide Their Services?
What Do The Different Service Plans Cost?
What Differentiates Onsite Computer Services From Its Competitors?

What Kinds of Services Does Onsite Computer Services Offer?
Our services are provided from a Sole Source Service and Solution Provider approach and include On-site Staffing, Help Desk Support, Remote Access Control, Hardware Repair, Data and Disaster Recovery, Network Support, Cabling, I.T. Consulting, Integration Projects, Turnkey Installations, Application Rollouts, Software Upgrades, Transitions and Integration.

How Can Onsite Computer Services Assure Uniform Response?
Onsite Computer Services uses Service Trakª as our primary tool for call management. We have centralized our dispatch staff who are proficient with the custom designed Service Trakª system. This system incorporates a performance feedback that assures a timely delivery of Certified Technicians, Solutions and Parts. Service Trakª quantifies responses and deliverables in real-time. The ability for our dispatch to match the expertise with the request and to measure, monitor and report the outcome of all calls is an invaluable services we provide for you, our customer.

All Onsite Computer Services field service engineers are certified and have a minimum 3 years experience and have been through level-tested interviews and exam processes prior to employment. This process, coupled with ongoing training and performance incentives, keeps our entire staff of technicians and internal support motivated and fresh.

Where Does Onsite Computer Services Provide Its Services?
We provide services to Northern New Jersey, New York City, Long Island, Westchester, Putnam, Rockland, and Fairfield County.

What Do The Different Service Plans Cost?
Service and Maintenance Agreements are individually priced depending on the service menu selections which include On-site Service and Support, Remote Access Control, Help Desk Support, and the length and size of the support requirement. Our flexibility is essential to match what you want or need with a customized program that we both understand. Billing can also be flexible: hourly, monthly, quarterly, semi-annual or annual with discounts available for longer commitments.

Onsite Computer Services service delivery system, along with Service Trakª logistics has created efficiencies that are recognized within the industry. These inherent benefits in our system have allowed us to proudly provide state-of-the-art services at a fraction of our competition's programs. We welcome your comparison to quality and pricing!

What Differentiates Onsite Computer Services From Its Competitors?
Our only product is uptime support and project management. Unlike other providers, who may also retail equipment or manufacture equipment, our only revenue is providing IT support with rapid response to client's real time needs. As a convenience to our customers they can purchase components (i.e.: break-fix or upgrades) for or from us to streamline the process.

Another differentiating benefit is that we recognize both hardware and the software on every service call while on-site. This helps to assure solutions will be timely and cost-effective.

The initial preventive maintenance performed at your site gives our central dispatchers a comprehensive overview of your operation and equipment before the technician is chosen. Matching the skill-set of a technician with a support issue the first time allows everyone to enjoy a timely solution to virtually any service issue. This of course reduces mutual risk at very critical moments.

A fourth benefit is the true coverage capabilities of our work force, components and delivery within an extensive geographic area. Our motto of Òservice anywhereÓ can be coordinated through a single call or online request. The professional dispatchers, helpdesk personnel, project managers and logistics teams work together to coordinate technical skills, scheduling, reporting and customer service all at a central dispatch center.

If you have any questions, please contact us.