Onsite Computer Services | Privacy Policy

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Onsite Computer Services is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide.

Commitment to Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff and designated to handle complaints or requests. All agents and contractors with access to personal information obtained on the our web site are also bound to adhere to this policy as part of their contract with Onsite Computer Services.

Personal Information that we May Collect Online
We collect the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. We may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. Our complaint form is hosted by the Council of Better Business Bureaus (CBBB), which processes your complaint according to its own privacy and security policies.

We do not knowingly collect or maintain any personal information from children under the age of 13. In addition, no part of our site is designed with the purpose of attracting any person under age 13.

How We May Use Personal Information Collected Online
Unless you consent otherwise, we will use your personal information only for the purpose for which it was submitted, such as to replying to inquiries, handling your complaints and processing billing and business requests related to program participation. We will use such information to provide operational notices, in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support the BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at info@onsitecomputerservices.net.

How Your Information May Be Shared

Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information at info@onsitecomputerservices.net.

Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. The BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Problems
If you have a complaint about the our compliance with this privacy policy, you may contact us at info@onsitecomputerservices.net.