Onsite Computer Services | Remote IT Service Support

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The driving force behind our Remote IT Service & Support is a web based IT Help Desk Software. This is the same software that large companies use to provide their own IT service and support.

This software gives us the ability to provide a rapid response to your service and support needs. Our average response time is 15 minutes from request to response.

Web Based Remote Service & Support Benefits:

Rapid response and resolution to your service needs through remote access
Lowers your service and support costs by 30%.
Provides a higher level of up time resulting in increased productivity
In addition to rapid response to your service needs our Help Desk Software allows use to do remote maintenance on your computer system and to monitor for potential problems.

How It Works: There is a help desk icon on your desktop and anytime you have a service or support need you click on the icon and fill out a service request. That service request is sent to the technician who is assigned to your account. The tech either calls you back or sends you a reply. Depending on your service needs the tech will either walk you through the problem over the phone or request permission to log in to your desktop remotely to resolve the problems.

If you have any questions, please contact us.